Martina and Werner (owners) are in the process of destroying what took them eighteen years to build. It will be a while before we return, and since there are other German restaurants in the area we will now check them out Café Old Vienna is not the only game in town. As with our visit on the 14th, the food was great, but the service stunk, and without a doubt, management has lost control. Within ten minutes the restaurant filled and there was a wait for a table. We agreed to meet our friends there, we arrived at 11:50 AM and were advised we did not have a reservation! They could however seat us how generous of them. Knowing this restaurant is closed Sunday and Monday, I had to wait until Tuesday around 10:35 AM to call them and make a reservation, with a woman whose name I will not divulge, for a party of four at 12:00 PM. SEQUEL Ironically, on Sunday, February 15, friends from out of town called and asked if we would like to join them at Café Old Vienna for lunch on Wednesday with trepidation we said yes. Café Old Vienna did themselves no favors on Valentine’s Day. I sure wish I had been told that when I made my reservations. Also to my displeasure, upon being seated I found that they were serving a prix fixe dinner. During the unexpected wait, I contacted several other area restaurants but quickly realized that the situation was hopeless and we were going to be held captive by Café Old Vienna, like it or not. Our “assigned table” did not open-up until 7:15 PM, by then I was unhappy to say the least. Assigned table? Are you kidding me? Assigned table? In little time I became increasingly annoyed as I watched others, also with 6:30 PM reservations being seated before us, despite arriving after us. The Hostess advised us that our “assigned table” was not yet available. We arrived at Café Old Vienna Saturday night at 6:20 PM and knew immediately there was a problem since a large group of people were milling around outside and grousing that they had 6:00 PM reservations and weren’t yet seated. Let me state up-front, the accolades begin and end with the food being excellent, the service was so-so, but worst of all - management’s utter failure to seat their customers in a timely fashion was appalling. I made reservations on January 28, for Valentine’s Day for a party of four, at 6:30 PM. Saint Valentine’s Day at Café Old Vienna with Sequel A night I would rather forget! We’ve been patrons at Café Old Vienna almost since they opened. I would have loved to recommend this place because the food was truly delicious, but they need to take food allergies more seriously than they do. I know it wasn't gluten because the reaction only lasted 48 hours, but it was a strong reaction, so I suspect there was dairy lurking somewhere in my meal. Everything was delicious, but I was sick the rest of the night and following day. I ordered the Parisian Schnitzel with Home Fries and Red Cabbage. I explained my food allergies to our server, and any questions I asked to the order of "Does have ?" were answered with an immediate, "No." My husband said they must just be well versed in the ingredients in their food. The email explained my phone call and my concern, and the email response I got said, "We can leave off the butter and cream! )" We decided to go anyway. I decided to email them instead because the person on the phone brushed me off. They told me everything, but that was a bit alarming, since the menu says that one item has butter and another (the crepes) has ice cream and whipped cream. Before going to the restaurant, I called and asked which of their GF menu items were also DF. This place has a separate gluten-free menu, so I figured it would be safer than most. I have multiple food allergies: gluten (I'm a celiac), dairy (casein, specifically), and various fruits/veggies.
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